Merchant Terms

This is the customer-readable summary of the AroodMe Merchant Services Agreement. The full agreement is presented and accepted during onboarding at /onboard and a copy is kept against your restaurant record. If anything below conflicts with that signed agreement, the signed agreement controls.

For every prepaid pack a customer buys at your venue:

• AroodMe commission — the negotiated rate on your restaurant's record (founding venues start at 4.6%; standard venues onboard at 10%). The exact rate applied at sale time is snapshotted on the sale so historical reports never recalculate.
• Stripe processing — passed through at an estimated 2.9% + AED 1 plus 5% UAE VAT on the Stripe fee. This is what Stripe deducts from the platform balance; we pass it on by shrinking the transfer.
• Your net — gross minus AroodMe commission minus Stripe processing. Visible on your Payouts page with the same breakdown.

Commission rate changes are reviewed and recorded with a full audit trail. We never recalculate the rate retroactively.

AroodMe charges the customer on our platform Stripe account, then transfers your net to your connected Stripe Express account on Stripe's schedule (typically same-day or next-day in AED). From your Stripe balance, Stripe pays out to your bank on the schedule you configure with Stripe. Money does not arrive in your bank instantly.

When a customer redeems an in-date, unused pack at your venue, you are committed to fulfil it. Pack expiry rules are shown at the time of purchase, and remaining redemptions never automatically convert to cash.

You may deactivate a pack (stops new sales) at any time from your dashboard. You cannot delete a pack that still has unredeemed balances — the dashboard blocks this and offers Deactivate instead, so existing customers can still redeem what they paid for.

You can refund any pack you sold from the Payouts page. The refund path returns the customer's money via Stripe, reverses the transfer back to the platform balance, marks the pack as refunded, and emails the customer. Every refund is recorded in our audit log with before/after wallet state.

AroodMe's commission and the Stripe processing fee are returned to your balance as part of the reversal — the customer is made whole and your ledger reconciles.

For the customer-facing rules, see /refunds.

You control staff for your own restaurant only. You can create, remove, and reset staff credentials at any time from the Team page. Staff accounts are scoped to counter/redeem permissions — they cannot manage other staff, edit packs, or escalate to owner or admin. The same isolation applies between restaurants: you cannot see, modify, or manage another partner's staff.

If a customer raises a chargeback, AroodMe responds through Stripe with the purchase and redemption records on file. If a chargeback is upheld, the pack is automatically marked refunded and the corresponding amount is debited from your Stripe balance.

Either party can terminate with 30 days' written notice. On termination, AroodMe disables new pack sales for your venue, but outstanding customer packs remain redeemable for the period specified in the signed agreement, unless the termination is for cause (fraud, unsafe operation, repeated breach).

partners@aroodme.com for commercial questions, billing@aroodme.com for payout questions, legal@aroodme.com for the signed agreement itself.